- Are the Nursery Staff qualified?
At Pennies 98% of our staff are fully qualified to NVQ Level 3. We have up to three members of staff working towards their level 3 at any one time. We also encourage members of staff to progress within childcare and offer staff the opportunity to train to NVQ Level 4 (Management Qualification).
- What are your opening and closing times?
The following is true for all sites – Maidstone, Bearsted and Tunbridge Wells areas:
Breakfast Club: 7.00am-8.10am
(8.30am departure from Breakfast Club dependent on School)
(Nursery Closes at 6.30pm, but we ask that parents collect by 6.15pm to allow adequate time for a handover)
After School Club: 3.00pm – 6.30pm
(Please note that the children are not generally back from School until 3.45pm)
- How do I book my child's place?
Complete the registration form and send it with a deposit which represents 50% of a month’s fees (cheques to be made payable to Pennies Day Nursery Ltd).
Registration Form Here
- What is your settling in policy?
We offer 3 settling in sessions. These are approximately 1 hr to 1 ½ hrs long. On the first visit we ask that you stay with your child. This will settle your child and allow us to explain details of the day to day routine in the unit and show you this in action. This is also your opportunity to ask any questions that you may have. On the further two visits you can leave your child with us, if you wish, for the duration of the settling in session. If after your three visits you feel that your child may benefit from further visits just speak with the Head of Unit who will be more than happy to arrange further visits for you and your child. Please refer to our settling in policy.
- How do you wean babies?
This would be covered in your pre-start visits as we mirror what stage you are at with your baby’s weaning. We will not introduce anything without permission from yourself.
- How do you cater for children with additional needs?
Please refer to our special needs policy.
- How will I know how my children are progressing at Nursery?
The way in which we monitor your child’s progress is by each individual child having a red portfolio which will contain the following information:
Pennies Philosophy – States our ethos in caring for a child.
Introduction – This provides information on how we are governed.
Photographs – Of events that your child takes part in.
Birth to five tracker record – This will track your child’s progress.
Observations – Which are either short snap observations which can be carried out daily.
Children’s work- This shows development progress.
Which vary but include short snap observations which can be carried out daily
You may have access to these at any time; just speak with your child’s key person and they will be more than happy to go through it with you.
We also offer two parent's evenings throughout the year where you can make an appointment with your child’s key person who will give you a detailed report of their development and well-being.
- How will I know my child is secure at the Nursery?
Your child’s safety is paramount to us at Pennies and our security around the building is at a high level. We have a fob activated front door which allows parents and staff access to our foyer area, from here it is only staff that can gain access in to the nursery. Parents are then asked to buzz through to their child’s room where staff can release the safety/locked door. We do ask parents not to allow others through the door when released even if you know them. Visitors must sign into the building and will be escorted around the nursery by a member of staff.
- What do I need to bring into Nursery for my child?
We are a fully inclusive nursery. We supply formula milk, your child’s meals throughout the day, nappies, wipes and sun cream. All your child will need is appropriate clothing and a change of clothes in a named draw string bag. If your child has a special blanket/ comforter they are more than welcome to bring them along.
- Do the children have set routines at the Nursery?
We try to follow your child’s home routine up to 18 months where then the only part of the day that is structured is our meal times (this applies to the 18months+). Every child is an individual and at Pennies that is how we like to treat them. We would talk about your child’s routine with you during your pre-start visits.
- What sort of activities will my child be involved in?
Good planning is the key to making children’s learning effective, exciting, varied and progressive. Your child’s Key Person will ensure that activities are made available that will support your child’s development. All planning of the day's activities are put on display for parents to see and you will find long term planning on the notice board outside your child’s room.
- Will my child have a Key Worker?
Yes your child would have a Key Person. It will be the Key Person’s responsibility to develop a positive relationship with you and your child. Ensuring that they carry out regular observations and plan appropriate play and learning experiences based on your child’s interests and needs.
- What is your sickness policy?
Please refer to our illness exclusion policy.
- How do you calculate your fees?
We calculate your fees over 50 weeks of the year this takes into account Bank Holidays and the closure over the Xmas period.
£49.00 x 2 days = £98.00
£98.00 x 50 (weeks) = £4,900
£4,900 ÷ 12 = £408.33 = your monthly fee.
- Do you operate a Healthy Eating Plan and do you cater for special dietary requirements?
We will adhere to any special dietary requirement. All we ask is for parents to give a detailed report on what the child is or is not allowed to have – what their reaction is to the food and inform us of any changes throughout their time at Nursery, in writing.
We ensure that our children receive a healthy and varied diet while in our care from breakfast, snack, lunch and tea. You will always find a menu displayed outside your child’s room. The staff at the end of the day will inform you of what the child has had and how they have eaten.
- What are the childcare fees?
Please contact us for information about our current fees.
- What are your provider contact details?
Click here to visit our contact page
- What are your Ofsted numbers?
Newnham Court (between Maidstone and Bearsted) Ofsted Number: EY284697
Hockers Lane (on the edge of Bearsted) Ofsted Number: EY127442
Marc Cross (near Tunbridge Wells and Crowborough) Ofsted Number: EY498253
- What is your notice period?
Click here to take you to our notice of withdrawal/change in requirements under our Terms and Conditions
- What After School Care do you provide?
After School Kids Clubs (PKC) run every day at our Newnham Court and Mark Cross sites from 3.15pm-6.30pm (last pick up at 6.15pm) during school term. We pick children up from range of local schools, bringing them to our well-equipped Pennies Kids Club areas which offer a wide variety of games and activities.
- What should I do if I am running late?
If you are running late and unable to collect your child from Nursery or PKC at their usual time please contact the nursery to inform a member of staff as soon as you are aware of the problem. This will enable the manager to staff the rooms accordingly.
- How can I contact the parents' forum?
Our parents forum can be contacted be emailing – email@example.com
You can contact the Hockers Lane parents forum by emailing - firstname.lastname@example.org
- Christmas Closing
Both Nurseries close at 4.30pm on Christmas Eve
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